Privacy Policy

TendonsHeal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by TendonsHeal when you use our website (tendonsheal.shop), services, and products (collectively, the "Services").

By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us when you:

• Create an account or profile
• Make a purchase
• Sign up for our newsletter
• Contact us or request information
• Participate in surveys, contests, or promotions
• Post reviews or comments

The types of information we may collect include:

• Contact information (name, email address, mailing address, phone number)
• Billing and payment information (credit card details, billing address)
• Account credentials (username, password)
• Profile information (preferences, interests)
• Communications and correspondence with us
• Survey responses and feedback

We also automatically collect certain information when you visit, use, or navigate our Services. This information may include:

• Device and usage information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on pages, referring website)
• Location data (general location based on IP address)
• Cookies and similar tracking technologies

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Process transactions and fulfill orders
• Send transactional messages and order confirmations
• Respond to your comments, questions, and requests
• Send you technical notices, updates, security alerts, and support messages
• Send promotional emails about new products, special offers, or other information we think you may find interesting
• Understand your preferences and personalize your experience
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues
• Comply with legal obligations

3. Sharing Your Information

We may share your personal information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Obligations: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may share your information with your consent or at your direction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

Types of cookies we use:

• Essential cookies: Necessary for the operation of our website
• Analytical/performance cookies: Allow us to recognize and count visitors and see how visitors move around our website
• Functionality cookies: Used to recognize you when you return to our website
• Targeting cookies: Record your visit to our website, the pages you have visited, and the links you have followed

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk.

6. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take necessary actions.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

TendonsHeal
300 Broadway, Suite 400
New York, NY 10012
USA
Email: [email protected]
Phone: +1 (158) 145-2578

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